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PRIVACY POLICY / COOKIE POLICY

Updated on 12th April 2018

This Privacy Statement applies to the use and processing of personal information collected and used by certain members of the Hamilton Chess who are committed to protecting your privacy. This Privacy Policy forms part of our Legal Information and sets out how Hamilton Chess handles data which identifies you.  The phrases “Hamilton Chess”, “us”, “we” shall when used herein, mean those members of Hamilton Chess on behalf of and in respect of whom this statement is made.

By using Hamilton Chess websites and mobile applications or otherwise providing your personal information to Hamilton Chess, you agree to the collection, use and sharing of your information in accordance with this statement. Please read this Privacy Statement carefully and contact us if you have any questions.

Personal information is information, or any combination of separate pieces of information, that could be used to identify you.

Should you have any queries in respect of this statement or our use of personal data, please contact Hamilton Chess’ Data Protection Officer at DPO@hamiltonchess.co.uk

About Us

Hamilton Chess is the trading name of: Hamilton Chess (Windsor) Limited whose company registration number is 5342447 and registered office is 25 St Leonards Road, Windsor, Berkshire, SL4 3BP
We are committed to protecting your privacy. This Privacy Policy sets out how we handle data which identifies you.

Data Protection Information

We are registered under the Data Protection Act 1998 and any information you supply will be treated in accordance with that Act. For more information about us please click here.  

Information Gathered & It’s Use

We receive and store any information you enter on our website, or give us in any other way, for example through our branch network, or provided by you when giving us feedback. You will be asked if you wish to opt in upon registration and we will then use your contact details to communicate with you occasionally sending you news about products and services or those of other carefully selected companies which we think may be of interest to you.

We may contact you by telephone, email or by post for these purposes. If you later do not wish to receive such communication you can opt-out during by emailing us at sales@hamiltonchess.co.uk, or by following unsubscribe instructions on the communication. Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

On registration

Where you register with us, you will be asked to provide:

Full Name
Email Address’s
Postal Address
Telephone Numbers
Details pertaining to your status as a home buyer or tenant
Details pertaining to your mortgage requirements

Site monitoring 

When you use the site we may record the details of the pages that you looked at but this data is not personally identifiable. We use this data to monitor site traffic and analyse paths customers take through our site which would enable us to improve the service we provide. This information is only used by our website developers.

Place of Processing 

The personal information held by us is held on and processed by computers situated in the United Kingdom.

Security

We have security measures in place to protect our customer’s database and access to this database is restricted internally. However it remains your responsibility to protect against unauthorised access to your log in details. If you open more than one browser of the same type whilst using the website, remember to close down all browser windows when you finish.

If you share a computer with someone else or use a public Internet access then we advise you to delete the browsing history and log off the computer. This will help ensure any personal information stored temporarily in the computer’s memory is lost.

Disclosure For Legal Reasons

We reserve the right to communicate such personal information as we hold to third parties which seek the disclosure of it, if we are requested to do so by law.

Links to Third Parties

Our site contains links to other sites. We are not responsible for the privacy practices, or the content of those websites. You should read the privacy policies of every website that collects data.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For more detailed information on the cookies we use and the purposes for which we use them you could visit www.allaboutcookies.org which provides general information about cookies and how you can manage cookies on your computer.

We may use IP addresses, URL’s of requested resources, timestamps and HTTP user agents to analyse trends, administer the system and gather broad demographic information for aggregate use.

In addition to this we may use third party services to monitor your use of our website, including Google Analytics, a web analytics service provided by Google, Inc (“Google”). Google Analytics use cookies to help analyse how visitors use our site. The information generated by the cookie about the use of our web-site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our web-site, compiling reports on web site activity and providing other services relating to web-site activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies be selecting the appropriate settings on your web browser, however, please note that if you do this you may not be able to make full use of our web-site.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

Legal Information & Your Agreement 

Access by you of our web-site is confirmation that you have understood and agreed to be bound by all of these terms and conditions.

This web-site is prepared and issued in the United Kingdom and is intended for the information of United Kingdom residents only.

This web-site is for information purposes only and its content is subject to change without notice.

Nothing on this web-site shall be deemed to constitute financial advice and in the event that you wish to have any such advice, you should contact a financial advisor.

Disclaimer 

Whilst we use all reasonable efforts to ensure that the information published on this website is accurate, current and complete at the date of publication, no representatives or warranties are made (express or implied) as to the accuracy, currency or completeness of such information. We cannot accept responsibility (to the extent permitted by law) for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this web-site or any other web-site to which it may be linked. We make not warranty that this web-site is free from errors, defects or viruses.

We reserve the right to change, modify, add or remove provisions of this Privacy Policy. Any changes to this Policy will be shown here, and we recommend that you check this Policy again from time to time.

Copyright Notice

The entire contents of this web-site (except where applicable the crown copyright location maps) are our property and are subject to copy right with all rights reserved.

You may download or print individual sections of the web-site for personal use and information only provided that these properly indicate our copyright and other proprietary notices.

You may not reproduce (in whole or in part), modify, decompile, disassemble or transmit or use for any commercial purpose whatsoever any information from this website without our prior written consent.

E-Mail

There is no guarantee that any e-mail you send will be received by us or that the confidentiality of that e-mail will be maintained during internet transmission.

Regulatory

Hamilton Chess is a trading name of: Hamilton Chess (Windsor) Limited whose registered number is 5342447 and registered office is 25 St Leonards Road, Windsor, Berkshire, SL4 3BP. We are members of The Property Ombudsman (TPO), there to protect your interests. We abide by the TPO code of conduct.

Applicable Law

Any disputes arising from the use of this website shall at all times be governed by the laws of England and Wales and the parties shall submit to the exclusive jurisdiction of the English Courts.

International Transfers of Personal Information

As the internet can be assessed worldwide, if you are visiting the site from outside the UK, your visit will necessarily result in the transfer of information across international borders. By visiting this site and communicating electronically with us you are consenting to these transfers.